Schneider Electric Austria wins the Golden Colombus Award
One of the highlights of the Austrian direct marketing industry was the award of the "Golden Columbus" in the event centre "The Pyramide" in Vienna Vösendorf. This event became a great success for Schneider Electric in Austria: Together with the Call Centre of the company "Call now" we won the 1st prize in the category "Telemarketing and Call Center – Inbound Campaign", namely the "Golden Columbus", for our 24hours service hotline.
This contest was initiated by the Direct Marketing Organisation Austria, which is an independent institution.
The assessed criteria were for example reached service level, behaviour on the telephone, and the opening of a so called "trouble ticket": The call-centre agent asks for all necessary information for the technician and guarantees to call back within 15 minutes to fix the technical support.
The Manager of Schneider Electric in Austria and the Call Now company Manager received the "Golden Columbus" during a gala evening on April 24th 2003.
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