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Customer Complaint Specialist

位置:
武汉 (湖北), 中国
类别:
质量
Req ID:
007JUS

工作描述

  1. 接收通过电话、邮件、网络平台及内部等途径提交的客户投诉建议;
  2. 及时记录反馈客户声音,快速协调正确渠道处理客户问题;
  3. 依照公司政策和责任部门的协商情况,及时回复客户投诉处理进度和结果;
  4. 定期更新相应部门投诉报告,分析如何提高客户满意度。

时间表: 全职
请求编号: 007JUS
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