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Installed Base Service Engineer, Digital offers

位置:
上海 (上海), 中国
类别:
服务与项目实施
Req ID:
007J6H

工作描述

  • Responsible for the after-sales maintenance of hardware and software related to the digital service platform and provide technical support to customers.

负责数字化服务平台相关硬件和软件的售后维护工作,为客户提供技术支持。

  • Support on-site service engineers to solve on-site installation and debugging of the digital platform's software and hardware.

支持现场服务工程师解决数字化平台软硬件的现场安装、调试工作。

  • Participate in the daily operation and supervision of the digital service platform and cooperate with relevant R&D teams to carry out their work.

参与数字化服务平台的日常运营监管,并配合相关研发团队开展工作。

  • As a local technical expert on complex software and hardware problems, use technical expertise to analyze and solve problems.

作为复杂软硬件问题的本地技术专家,利用技术专业知识进行问题分析和解决问题。

  • Responsible for sorting, writing, and reviewing standardized technical documents such as the deployment of software and hardware related to the digital service platform.

负责整理、撰写和审核数字化服务平台相关软硬件部署等标准化技术文档。

  • Understand the development trend of digital services, and cooperate with product managers to formulate development plans for digital services.了解数字化服务的发展动向,配合产品经理制定数字化服务的发展规划。
  • Based on the collection and sorting of actual cases, the design input for the iterative development and application of digital products is formed. Support and participate in the iterative development of digital products and solutions.

基于实际案例的汇集整理,形成数字化产品迭代开发应用侧的设计输入。支持并参与数字化产品及解决方案的迭代开发。


资格

Educational background: Bachelor’s degree of Computer and Information Technology or Communication Technology (major) of Fist Tier University

Required functional/technical skills:

Compulsory:  必须:

  • At least 3 years and above related work experience in digital services.

至少3年及以上数字化服务相关工作经验。

  • Familiar with IT equipment and related equipment and facilities of data center and computer room.

熟悉IT设备以及数据中心及机房相关设备设施

  • Familiar with data transmission products such as gateways, routing, and DCIM systems in data centers and computer rooms

熟悉网关,路由等数据传输产品以及数据中心及机房的DCIM系统

  • Familiar with the logic and application of data center and computer room monitoring program

熟悉数据中心及机房监控程序的逻辑及应用

  • Familiar with Modbus, SNMP and other communication protocols, and understand the relevant knowledge and test methods of the protocol
  • 熟悉ModbusSNMP等通讯协议,并了解协议的相关知识和测试方法Ability to independently analyze and solve difficult and complex problems

具有独立分析、解决疑难和复杂问题的能力

  • Have good reading and writing skills in both Chinese and English

具有良好的中英文读写能力。

  • Enthusiasm, proactive, innovative, good communication and influence

工作热情,积极主动,具有创新意识,良好的沟通及影响力。

Ideal:  优先:

  • At least 5 years and above related work experience in digital services.

至少5年及以上数字化服务相关工作经验


时间表: 全职
请求编号: 007J6H
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