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Offer Project Quality Leader

位置:
上海 (上海), 中国
类别:
质量
Req ID:
007EI0

工作描述

Accountability

For Offer developped by the project team:
- The Quality Excellence of the Offers delivered to the customers
- The Quality Excellence according to Schneider Offer Creation Process (OCP)

For Offer delivered to customers all of the world:
- The Quality Excellence of the Offers delivered to the customers under collaboration with manufacturing plants.
- The timely and effectively management of product quality issues raised by customers (Issue to Resolution).
- The Prevention actions to avoid recurrent issues (Problem to Prevention).

Role & Responsibility

Ensure that the Offer quality is built-in to reach the Satisfaction of the future customers
- Guarantee that the Voice of Customer is well collected and analyzed,ensure that all customer requirements are well taken.
- Support, coach the team on methods and quality tools needed to reach Quality targets.

- Make sure that risk identification, assessment and mitigation plan are managed and updated in the project (assist the Project Manager, or lead by delegation)
- Guarantee the best application of the Offer Creation Processes and the collaborative and function processes.
- Establish the Project Quality Plan (inside the Project Management Plan), get its validation, and lead its execution
- Make the synthesis on lessons learned on product development
- Define Offer Quality Goals

Supervise the complete scope of Quality (marketing, design, manufacturing, Supply chain, etc.) for an existing offer to improve Customer Experience

- Analyze all product data relative to quality. Define annual quality targets and roadmap for offer in charge.

- Ensure effectiveness of quality improvement activities and drive follow-up with factories
- Animate and ensure the efficiency of the Technical Complaint Analysis process, including physical return process with Analysis centers
- Set-up the surveillance plan, make sure of timely execution and proper results monitoring and usage
- Represent the customer in the Product Evolution.
- Drive the Quality issues resolution and prevention using 8D and Lean 6 sigma
- Ensure that the proper information is provided to the Customer in case of quality issue, offer evolution and withdrawal
- Drive risk analysis for customer for non-conformant product or Quality issue
- Decide on stop of delivery and derogation

Main Interactions

 

Key Metrics

- Offer Value Stream Leader (Project Manager)

- R&D team (incl. CE & Testing teams)
- Marketing Product Offer Manager
- Global CS&Q function

- Country CS&Q Organization

- Manufacturing Plants CS&Q team

- LoB PSC team

 

- Excellence in Offer Creation Process
- Offer Quality Performance
- Delivery Performance
- Supplier Quality Performance
- Project: Time To Market (TTM), Budget

- Complaint Management: Business Risk Escalation, Technical Expert assessment
- Warranty cost
- Non Quality Costs

Reporting

- Reports to LoB CS&Q team manager


资格

Profile & Qualification

- Bachhelor or Master degree of Engineering

- 5+ years working experiences on quality related position.

- Expertise on quality methodology, eg. 6 Sigma, Root Cause Analysis, FMEA, 8D , etc.

- Working expirences with software/firmware development project, familiar with Agile process is a plus.

- Knowledge of electronics product, known PCBA manufacturing process is a plus.

- Customer oriented with strong influence and communication skills
- Strong Leadership
- Multicultural skills

- Fluent in English.
 


时间表: 全职
请求编号: 007EI0
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