Offer Quality Leader

Supervise the complete scope of Quality (marketing, design, manufacturing, Supply chain, etc.) for an existing offer to improve Customer Experience
- Analyze all data relative to quality (I2P, Customer survey or feed-back, Manufacturing Quality, Supplier, etc.)
- Define annual quality targets and roadmap for offer in charge. Ensure effectiveness of quality improvement activities and drive follow-up with factories
- Animate and ensure the efficiency of the Technical Complaint Analysis process, including physical return process with Analysis centers
- Set-up the surveillance plan, make sure of timely execution and proper results monitoring and usage
- Represent the customer in the Product Evolution Process. Ensure the Quality of evolution's impact analysis, risk management and provide all the Quality deliverables
- Ensure proper application of reference processes (PEP, Quality alert, etc.) and challenge the organization on continuous improvement of the management system
- Drive the Quality issues resolution and prevention using 8D and Lean 6 sigma
- Ensure that the proper information is provided to the Customer in case of quality issue, offer evolution and withdrawal
- Drive risk analysis for customer for non-conformant product or Quality issue
- Decide on stop of delivery and derogation

• Compulsory:  Bachelor or Master degree                    
• More than 5 years experiences in quality control, especially in offer quality management
• Communication capabilities (listening, written and verbal communication) and multicultural skills
• Strong Influence skills
• Green Belt or Black Belt is a plus