PAC L3 Technical Support Engineer

1. Supply quick answers to TSC2 (Technical support Center L2) based on expertise knowledge of products. 
2. Analyze the problem described in case details, communicate with TSC2 or customer when the description is not clear.
3. Reproduce the customer issues, identify the root cause and find the solution or workaround of the problems in the laboratory.
4. Support Process Automation/Application/Execution Engineer to analysis the system issues/solution requests from projects.
5. Report the bugs (PCR) found in the cases to a specific database.
6. Work with design team for technical analysis if needed.
7. Travel to customer site to investigate the problems and write the visit report for further study.
8. Publish technical information: Resolutions, FAQs, etc.
9. Keep a high level of product expertise by auto-training and attending internal seminar.
10. Participate to “new product” projects: attend field tests, reading of pre-versions of product documentation.

1. Major in Electric & Automation Engineering, above 5 years work experience with Bachelor, or above 3 years work experience with Master.
2.  Has the basic knowledge of automation/process control system PLC/DCS/HMI/SCADA

Prefer to have experience with industrial communication realization ( Industry Switch/Firewall, Field bus(CANOPEN, Profibus, Modbus), Modbus TCP, Ethernet/IP, RTU(IEC104/DNP3), IEC61850 and other 3^rd party protocol).

3. Good experience on software programming, network troubleshooting(wireshark) and project execution/engineering skill is preferred.
4. Have background of developing or designing electrical/firmware of PLC/DCS product would be an added value.
5. Good ability of communication skill, ability to work under pressure, and high responsibility.
6. Good in English reading and writing.