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Senior Operation Excellence Specialist

位置:
武汉 (湖北), 中国
类别:
质量
Req ID:
007IUQ

工作描述

TITLE

Senior Operation Excellence Specialist

 

JOB MISSION

  •   Own AI project, provide 24 hours convenient and high-quality service to customers
  •   Improve operation efficiency by reducing simple cases
  •   Cultivate AI Talent

 

KEY RESPONSIBILITY

  •   Gather and research AI market and solution information
  •   Define business scenario, build knowledge database, design and prototype conversations
  •   Train chatbot to continuously improve the chatbot’s performance
  •   Draft AI manual or documents
  •   Monthly performance report
  •   Timely and efficiently complete Ad hoc tasks


 


资格

REQUIREMENTS

  •   3~5 years of AI or digital project experience, know well about call or customer care center working model & process
  •   INNOVATE & INTELLECTUAL CURIOSITY, interested in AI and digital tool deployment
  •   High performance on cross-function and virtual team communication, fluent in both written and verbal English
  •   Nice to have knowledge in project management or strong willing to learn, such as L6S GB, PMP, ACP, etc.

 


时间表: 全职
请求编号: 007IUQ
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