Self-Service

Welcome to Schneider China Customer Self-service Platform

This platform gives our customers convenient , efficient and customized services based on SE's completed process and strong system. It is regarded as a new milestone for the revolution of E-commerce in Schneider Electric. We will continue to develop more convenient self-service functions to make it much easier for customers to do business with Schneider. Thanks to provide us with your valuable comments and suggestion.
In case you have any questions or problems when using this platform, please do not hesitate to contact us at 400-810-1315 ext. 5, we are more than happy to help you.

Technical Support Platform
Customers check with Frequent Asked Question (FAQ) on technical problems and seek for support .
Customer Complaint Platform
Customers on-line submit complaints, tracking the case status and result, accept satisfaction survey.
Product Return and Repair Platform
Customers can on-line apply replacement & repair service, and simultaneously, they can search RR service status easily and quickly.
Site Service Application Platform
Customer can on-line apply site service, tracking the case status and results, receive satisfaction survey.

As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in energy and infrastructure, industrial processes, building automation, and data centres/networks, as well as a broad presence in residential applications. Focused on making energy safe, reliable, and efficient, the company's 114,000 employees achieved sales of more than 18.3 billion euros in 2008, through an active commitment to help individuals and organizations “Make the most of their energy”.