Quality & Technical Manager

• Represent the voice of customer and drive the customer centricity within the entity

• Run CS&Q related & the Product Return Management Drive Quality Excellence in Supply Chain and the relevant quality programs and methods to ensure continuous improvement 

•Consolidate all Non-Quality Costs and drive improvement actions

• Contribute to the Tailored Supply Chain implementation Implement the Schneider quality policy, the Global directives and policies define CS&Q roles, targets and objectives within the entity

• Be responsible for people management including goal setting, performance management, competency development, recognition, engagement, well being

Key Systems

• Working knowledge of Microsoft Office Suite

• Quality improvement tools, techniques & models • Statistical quality techniques and analysis Education

• English B2 Experience Level

•8 years relevant experience - Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods